The following terms and conditions apply to the provision of any services by McCreath Mediation Ltd (“us”) to any parties to mediation or any consultancy services clients (“you”).

We will:

•    Provide the services to a high standard and with all due skill and care
•    In any mediation, comply with the agreed Mediation Agreement and act consistently with the European Code of Practice for Mediators
•    In conducting any consultancy or investigation services, comply with the agreed scope of the services
•    Charge for the services in accordance with the Fees section on our website as at the time of booking, subject to any specifically agreed terms
•    Maintain appropriate data protection standards, in accordance with the Privacy Policy on our website as at the time of booking
•    Promptly address any complaints or comments that you may have.

You will:

•    Provide us with accurate and up-to-date contact details

•    In any mediation, comply (and take all reasonable steps to ensure that those accompanying you comply) with the agreed Mediation Agreement

•    In relation to any consultancy or investigation services, provide us with accurate information and co-operation to help us scope and deliver the services
•    Where you are responsible for paying our fees (whether as a paying party in a mediation (or representative of a paying party), or as a consultancy or investigation client), pay the fees promptly and in accordance with the Fees section on our website as at the time of booking

•    Provide us with any relevant documents in electronic form wherever possible

•    Tell us if there is anything you are concerned or unhappy about.

The Fees section on our website as at the time of booking is included in these Terms and Conditions.

Any estimates or fixed quotations of fees for consultancy or investigation projects are subject to the assumptions and conditions stated at the time of giving the estimate or quotation.

​

We do not provide any legal advice or undertake any reserved legal activities.

​

We will consult with you about the person(s) assigned by us to carry out any work. We may substitute suitably qualified and experienced alternative person(s) at our discretion, subject to us consulting further with you and to us carrying out any necessary security and/or conflict checks.

If there is anything you are concerned or unhappy about, you should raise them informally with us as soon as possible. We will seek to address them promptly. If you remain dissatisfied, you should raise them formally in writing with us. We will review them and will again seek to respond promptly.

If any dispute arises in connection with our services which is not resolved promptly, we and you will enter into mediation in good faith to settle the dispute, in accordance with the CEDR Model Mediation Procedure. Unless otherwise agreed within 14 days of written notice of the dispute, the mediator will be nominated by CEDR.

These terms are governed by English law and are subject to the jurisdiction of the English Courts.